Business
Questions and answers

Everything customers usually ask before booking.

Use this page for quick answers about appointments, payments, accounts, policies, and how to reach the business.

Booking

Can I book online?

Yes. Choose a service, staff member, date, and time from the booking page. You will receive a confirmation when the appointment is created.

Can I reschedule?

Use the link in your confirmation message or contact the business directly if the appointment is close to its start time.

Do I need an account?

You can book as a guest, but an account makes it easier to manage appointments, saved details, rewards, and messages.

Payments

When am I charged?

Some services may require a deposit or card on file. The booking page shows the payment requirement before you confirm.

Are gift cards supported?

If this business offers gift cards, you can check balances and redeem eligible cards from the gift card pages.

What about tips?

Tips may be added during checkout or after the appointment when the business has tipping enabled.

Policies

What is the cancellation policy?

Cancellation and no-show rules vary by business and service. Review the policy shown during booking or contact the business before changing a late appointment.

Do I need to complete forms?

Some services require waivers, intake forms, consent, or safety checks. If needed, the system will show those steps before or after booking.

Is my information private?

Your information is used to manage appointments, service history, payments, and business communications. See the privacy page for details.

Support

Who do I contact for help?

Contact the business directly for appointment, refund, service, or policy questions.

I forgot which email I used.

Use the sign-in recovery options on the login page or contact the business if you need help finding your account.

Can staff book for me?

Yes. Staff can create or adjust appointments according to the business policy and available schedule.